The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
- ISBN10 0735648905
- ISBN13 9780735648906
- Publish Date 15 January 2011
- Publish Status Out of Print
- Out of Print 15 March 2021
- Publish Country US
- Imprint Microsoft Press,U.S.
- Format Paperback
- Pages 448
- Language English