The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
- ISBN10 1780172958
- ISBN13 9781780172958
- Publish Date 4 August 2017 (first published 31 July 2017)
- Publish Status Active
- Publish Country GB
- Publisher BCS Learning & Development Limited
- Imprint BCS, The Chartered Institute for IT
- Format eBook
- Pages 152
- Language English
- URL http://bcs.org/books/slmanager