By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. An intermediate level guide for exam candidates and for IT departments, this book provides clarification and expansion of the core ITIL® texts. An ITIL® Licensed Product.
- ISBN10 1906124604
- ISBN13 9781906124601
- Publish Date 12 January 2011
- Publish Status Out of Print
- Out of Print 10 October 2014
- Publish Country GB
- Publisher BCS Learning & Development Limited
- Imprint BCS, The Chartered Institute for IT
- Format Paperback
- Pages 200
- Language English
- URL http://bcs.org/books/SOA