This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
- ISBN13 9780176167974
- Publish Date 7 March 2000
- Publish Status Active
- Publish Country GB
- Publisher Cengage Learning EMEA
- Imprint Nelson Canada
- Edition 4th Revised edition
- Format Paperback
- Pages 240
- Language English