Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.
- ISBN10 089006640X
- ISBN13 9780890066409
- Publish Date 19 December 1993
- Publish Status Active
- Publish Country US
- Imprint Artech House Publishers
- Format Hardcover
- Pages 192
- Language English