The focus of this book is on how organizational efficiency can be achieved in a rapidly changing economic environment. It is an analysis of three Australian service organizations - two in the private sector, and one a government department. Using company records, interviews, surveys and observation, the authors evaluate the performance, structures and management systems of the three organizations. They argue that the most successful units are those with flat structures, delegation of authority and open communication channels, accompanied by broad role definitions, training programmes, real opportunities for promotion, and remuneration systems which reward both individual and group performance. The conclusions will be valuable to managers and students of administration.
- ISBN10 0195549163
- ISBN13 9780195549164
- Publish Date 29 November 1988
- Publish Status Active
- Out of Print 9 September 2009
- Publish Country AU
- Publisher Oxford University Press Australia
- Imprint OUP Australia and New Zealand
- Format Paperback (UK Trade)
- Pages 183
- Language English