Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations with Help Desk, Call Center, Support Center and Service Desk

by Ivanka Menken and Gerard Blokdijk

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  • ISBN10 1742441343
  • ISBN13 9781742441344
  • Publish Date 1 July 2009
  • Publish Status Active
  • Publish Country US
  • Imprint Emereo Pty Ltd
  • Format Paperback (US Trade)
  • Pages 434
  • Language English