In their quest to improve government performance, managers must overcome a multitude of problems, from entrenched procedures and employee concerns to citizen complaints and political pressure for results. A key to fostering successful reform is a thorough understanding and management of a program's culture. Drawing on a wealth of detailed examples from federal, state, and local agencies, Anne Khademian shows that cultural roots not only determine the way work is performed, but also dictate the ultimate success of reform efforts.
- ISBN10 1568026870
- ISBN13 9781568026879
- Publish Date 1 March 2002
- Publish Status Active
- Publish Country US
- Publisher SAGE Publications Inc
- Imprint CQ Press
- Format Paperback
- Pages 140
- Language English
- URL https://uk.sagepub.com/booksProdDesc.nav?prodId=Book236149