It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen. This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, the health service, and in public service partnerships are included. Finally, five practitioners present practical 'vignettes' of citizen involvement, local partnerships, and quality improvement in health, housing and local government.
- ISBN10 0335209564
- ISBN13 9780335209569
- Publish Date 1 March 2003
- Publish Status Out of Print
- Out of Print 28 October 2007
- Publish Country GB
- Imprint Open University Press
- Format Hardcover
- Pages 304
- Language English