The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!
- ISBN10 1444159879
- ISBN13 9781444159875
- Publish Date 13 July 2012 (first published 25 May 2012)
- Publish Status Active
- Publish Country GB
- Publisher John Murray Press
- Imprint Teach Yourself
- Edition Digital original
- Format eBook (EPUB)
- Pages 128
- Language English