Computer Telephony Strategies(TM) Jeffrey R. Shapiro A Survival Guide for Technical Professionals Computer telephony services, such as voice mail and audiotext, have been around since the 1970s, but today this broad spectrum of computer and telecommunications technologies is poised to empower the enterprise with mixed media messaging services, interactive voice response, human-computer dialog, interactive fax technology, call processing, and much, much more. In this real-world guide for decision makers, expert computer telephony consultant Jeffrey R. Shapiro illuminates every aspect of this vital tool for competitive advantage--from assessing your organization's needs and making the transition to legal implications and cost justification. Most importantly, Shapiro maps out the kind of strategic planning that ensures success by anticipating the effects that a computer telephony project is likely to have on workers, corporate culture, and customer satisfaction. Read this Insider's Guide to Understand: The benefits of integrating computers and the enterprise network with the telephone systemHow to assess your organization's computer telephony potential -- complete with practical checklistMicrosoft's and Novell's telephony APIs, Internet telephony applications, and interactive telecommunicationsComputer telephony components, including PBXs, operator consoles and control panels, automated attendants, voice messaging systems, and fax systemsHow to compare vendor services and pick the right one--the first timeThe role of digital and analog technology Packed with case histories and explorations of specific tools, Computer Telephony Strategies(TM) is your roadmap to a new communications frontier.
- ISBN10 0764530135
- ISBN13 9780764530135
- Publish Date 10 September 1996
- Publish Status Out of Stock
- Out of Print 6 October 2008
- Publish Country US
- Publisher John Wiley & Sons Inc
- Imprint Hungry Minds Inc,U.S.
- Format Paperback
- Pages 456
- Language English