Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.
- ISBN10 0324783221
- ISBN13 9780324783223
- Publish Date 1 January 2010
- Publish Status Out of Print
- Out of Print 10 June 2015
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint South-Western
- Edition 8th ed.
- Format Hardcover
- Pages 848
- Language English