Managers and professionals in every public body are being urged to analyze their "business" and manage for achievement. There is pressure to cut costs and at the same time to increase the quality of service given. This book explains how to use new analytical techniques and understand new management. It is designed to help managers and organizations in the public sector achieve success. The author explains how to deal with competitive tendering and internal markets, how to introduce "Total Quality Management" of BSS750; how to use business planning techniques; and how the non-financial managers can understand the intricacies of management accounting and management information. The book is divided into three parts. Part 1 examines the historical and cultural issues that have influenced the present day management style of public bodies. Part 2 introduces and explains the management techniques needed to provide cheaper better services; and Part 3 describes how these techniques can be implemented. Six case studies are used to illustrate the important issues and to highlight possible successful strategies and likely pitfalls.
Each chapter concludes with a reader questionnaire which provokes readers to examine critically their own performance and that of their organization.
- ISBN10 0412463601
- ISBN13 9780412463600
- Publish Date 8 April 1993
- Publish Status Out of Print
- Out of Print 9 September 2004
- Publish Country GB
- Imprint Cengage Learning EMEA
- Format Hardcover
- Pages 264
- Language English