This work offers full support for the latest NVQ/SVQ Level 2 Customer Service standards. Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.
- ISBN10 0435452274
- ISBN13 9780435452278
- Publish Date 5 September 2001
- Publish Status Out of Print
- Out of Print 13 November 2009
- Publish Country GB
- Imprint Pearson Education Limited
- Format Paperback
- Pages 384
- Language English