The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.
- ISBN10 1572315822
- ISBN13 9781572315822
- Publish Date 1 April 1997 (first published 1 August 1995)
- Publish Status Out of Print
- Out of Print 5 November 2009
- Publish Country US
- Imprint Microsoft Press,U.S.
- Pages 450
- Language English