A complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style. With a copy of this book as your guide, you will develop the mindset for civility in the workplace along with the mechanics to carry it through by learning: personal accountability; the value of forgiving, apologising, and telling the truth; meeting conduct (but as an attendee and the leader); how to celebrate special occasions in a multicultural workplace; maintaining humanity in cyberspace; that visualisation and meditation enhance focus and civility; ways of disagreeing without being disagreeable; that good relationships lead to good business which leads to success.
- ISBN10 1306142989
- ISBN13 9781306142984
- Publish Date 1 January 2005 (first published 1 November 2002)
- Publish Status Active
- Out of Print 12 May 2015
- Publish Country US
- Imprint M. Evans and Company
- Format eBook
- Pages 302
- Language English