This is a business guide for anyone running a small hotel, inn, guesthouse, B&B or farmhouse. The book should help proprieters with guests, by following each stage from enquiry, booking and arrival, through to goodbyes, and identifying how to please guests and so encourage them to make a return visit. Advice is given on avoiding pitfalls, handling the complainers, the difficult and the troublemakers.
- ISBN10 0333751132
- ISBN13 9780333751138
- Publish Date 31 July 1998
- Publish Status Out of Print
- Out of Print 9 November 2012
- Publish Country GB
- Publisher Cengage Learning EMEA
- Imprint Cengage Learning Vocational
- Format Paperback
- Pages 64
- Language English