This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and "stretch" goals that achieve real business benefits. Applicable to both in-house and outsourced operations, IT Services serves as a roadmap for executives building enterprise-wide operations centers; a practical guide for managers seeking to developer stable and cost-effective support infrastructures; and an invaluable educational guide for IT consumers who want to know what they can and should expect.
- ISBN10 0130191957
- ISBN13 9780130191953
- Publish Date 24 March 2000
- Publish Status Out of Print
- Out of Print 18 March 2011
- Publish Country US
- Imprint Prentice Hall
- Format Hardcover
- Pages 208
- Language English