Measuring Service Quality: Practical Guidelines (TQM Practitioner)

by John Ovretveit

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  • ISBN10 0946655758
  • ISBN13 9780946655755
  • Publish Date 1 January 1993
  • Publish Status Out of Print
  • Out of Print 23 July 2002
  • Publish Country GB
  • Publisher Oxford University Press
  • Imprint Nelson Thornes Ltd
  • Format Hardcover
  • Pages 65
  • Language English