Get prepared for the National Retail Federation (NRF) Foundation's National Professional Certification in Customer Service! Retail Readiness is an online and/or print-based certification prep program. The comprehensive online prep course covers retail, customer service, and selling. The Retail Readiness text serves as an optional print resource and study tool--use it alone or to support the online materials. All solutions are included right in the text to make preparation easy and complete. So, the choice is yours--online, print, or both. These materials provide a strong foundation in customer service, retail, and selling and prepare users for the Certification Exam.
- ISBN10 0538973129
- ISBN13 9780538973120
- Publish Date 1 February 2004
- Publish Status Unknown
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint South-Western
- Language English