Using Lean Six Sigma techniques, this new case study challenges readers to analyze why a local pizza restaurant is experiencing a rapid increase in customer complaints, ranging from late delivery to poor crusts. Crystallizing realistic analytical challenges faced by companies in many industries and markets, it exposes readers to the entire decision-making process, providing opportunities to perform analyses, interpret output, and recommend the best course of action. Author: Kathryn Marley, Duquesne University; and Gopesh Anand, University of Illinois at Urbana-Champaign.
- ISBN10 0133822834
- ISBN13 9780133822830
- Publish Date 16 January 2014
- Publish Status Active
- Out of Print 10 March 1994
- Publish Country US
- Imprint Pearson FT Press
- Format eBook
- Pages 449
- Language English