An invaluable reference that helps salon employees know what to say to clients and co-workers in every salon situation. Geared toward increasing sales, developing customer loyalty, and pacifying difficult clients, the book is especially valuable as a tool to teach new stylists how to communicate verbally with clients. Customized scripts that can be used to inform clients of special events or sales are included.
- ISBN13 9781562533229
- Publish Date 22 July 1997
- Publish Status Active
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint Milady Publishing Co
- Edition New edition
- Format Paperback
- Pages 208
- Language English