This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".
- ISBN10 0632032790
- ISBN13 9780632032792
- Publish Date 10 December 1991
- Publish Status Out of Print
- Out of Print 21 January 2009
- Publish Country GB
- Publisher John Wiley and Sons Ltd
- Imprint Blackwell Science Ltd
- Format Paperback
- Pages 200
- Language English