A real--world look at every major aspect of hotel management and operations Hotel Management and Operations, Third Edition, helps readers to develop the wide--ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. Featuring contributions from 60 leading industry professionals and academics, this comprehensive presentation encourages critical thinking by exposing readers to different viewpoints within a coherent theoretical structure, enabling them to formulate their own ideas and solutions. Each of the book's nine parts examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments.
This remarkably well--designed learning tool: Covers all hotel departments, from front office to finance, from marketing to housekeeping Links advanced theory with real--world problems and solutions Encourages critical thinking by presenting differing viewpoints Features "As I See It" and "Day in the Life" commentary from young managers Provides a solid introduction to every aspect of hotel management Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Third Edition, is an ideal book for university hospitality programs and management training programs within the hotel industry.
- ISBN10 047146001X
- ISBN13 9780471460015
- Publish Date 16 November 2005
- Publish Status Unknown
- Publish Country US
- Imprint John Wiley & Sons Inc
- Language English