This work examines a variety of approaches to quality definition, implementation and measurement. Lessons and experience from practice and research in the public and private sectors aim to give a solid background for readers to develop their own views. Lucy Gaster disentangles the important aspects of quality, challenges assumptions and shows that there are no simple solutions. At the same time, she provides a framework to enable public service managers to develop and integrate ideas about quality in ways which are relevant to their own day-to-day practice. This framework aims to show that real choices are available to managers.
- ISBN10 0335193498
- ISBN13 9780335193493
- Publish Date 1 January 1995
- Publish Status Out of Print
- Out of Print 17 November 2004
- Publish Country GB
- Imprint Open University Press
- Format Hardcover
- Pages 160
- Language English