Mark Bradley's book Inconvenience Stores: One Year in UK Customer Service is a unique service travelogue, exposing the best and (mostly) the worst of UK customer service. Written from the perspective of Mark's Yorkshire-based family as they tour the country and recount the highs and lows of the customer service experience. At a time when the supermarket wars still dominate the news and business pages, and we all face ever-decreasing levels of service with a smile (despite rising costs), Inconvenience Stores provides a unique, laugh-out-loud historical snapshot into one family's quest to find decent customer service. Full of great experiences, but also packed with genuine business insight, you'll laugh, laugh some more, and then shake your head in utter disbelief. And ultimately you'll add your own tales of customer service woe to this wonderfully funny travelogue. The book contains a foreword from ITV's Adrian Chiles.
- ISBN10 0954867815
- ISBN13 9780954867812
- Publish Date December 2004
- Publish Status Out of Print
- Out of Print 22 May 2017
- Publish Country GB
- Imprint Ardra Press
- Edition Revised edition
- Format Paperback
- Pages 176
- Language English