This briefing presents Irish managers with a practical approach to modern service practices that can lead to the delivery of superior customer service. Using a series of case studies, the authors share their customer-centric strategy based on: prioritising customer needs; reliability; organization; measuring satisfaction; people training; and technology. Each chapter is supported by examples, checklists and practical exercises.
- ISBN10 1860761178
- ISBN13 9781860761171
- Publish Date January 1999
- Publish Status Out of Print
- Out of Print 22 November 2014
- Publish Country IE
- Imprint Oak Tree Press
- Format Paperback
- Pages 110
- Language English