For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities.
- ISBN13 9780538730464
- Publish Date 21 April 2007 (first published 6 February 2003)
- Publish Status Out of Print
- Out of Print 12 July 2011
- Publish Country US
- Imprint South Western Educational Publishing
- Edition 2nd edition
- Format Paperback
- Pages 224
- Language English