Many managers will be aware that culture is a vital ingredient of a successful quality programme, but may have concerns over whether they can achieve it. This book aims to provide the answers. Written in the form of a practical action guide, it takes the reader through a series of steps which will begin the process of developing a total quality culture throughout any care sector organization. In addition to factors relevant in any organization, issues central to the culture of a care service are dealt with, including empowerment of the service users, relationships with governing bodies, and the effects of bureaucracy. Emphasis is on practical guidance throughout, drawing on actual examples with supporting theory where appropriate.
- ISBN10 0471972274
- ISBN13 9780471972273
- Publish Date 8 November 1996
- Publish Status Out of Print
- Out of Print 6 March 2003
- Publish Country GB
- Publisher John Wiley and Sons Ltd
- Imprint John Wiley & Sons Ltd
- Edition New edition
- Format Paperback
- Pages 138
- Language English