ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The objective is to provide guidance for organisations that provide IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.
- ISBN10 1780170203
- ISBN13 9781780170206
- Publish Date 24 February 2010
- Publish Status Permanently Withdrawn
- Out of Print 1 May 2012
- Publish Country GB
- Publisher BCS Learning & Development Limited
- Imprint BCS, The Chartered Institute for IT
- Format eBook (EPUB)
- Pages 200
- Language English
- URL http://bcs.org/books/itsmfoundation