Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.ITIL® Foundation All-in-One Exam Guide
This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.
Covers all exam topics, including:
• ITIL fundamentals
• The service lifecycle
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• ITSM in the real worldCD ICON
Electronic content includes:
• Complete practice exams
• Videos from the author
• PDF copy of the book
- ISBN13 9780071841603
- Publish Date 16 August 2016 (first published 5 August 2016)
- Publish Status Active
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Inc.,US
- Format Paperback
- Pages 450
- Language English