In 1989, Dick Schaaf, co-author of "Service Edge", which profiled 101 leading organizations that were making service their #1 priority. Now, in "Keeping the Edge", Schaaf revisits the surviving 99 companies, including American Express, Disney, and Home Depot, to see how they have fared.
- ISBN10 0452271916
- ISBN13 9780452271913
- Publish Date 27 March 1997
- Publish Status Out of Print
- Out of Print 1 November 2009
- Publish Country GB
- Publisher Penguin Putnam Inc
- Imprint Plume
- Format Paperback
- Pages 368
- Language English