Provides managers with real-life situations, sample dialogues and practical tips on how to say the right thing to employees at just the right time. The scripts cover performance appraisals, coaching shy employees, dealing with hostile employees, taking corrective action and many other tough situations on the job.
- ISBN10 0814479375
- ISBN13 9780814479377
- Publish Date 7 October 1996 (first published 21 September 1994)
- Publish Status Out of Print
- Out of Print 4 November 2010
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Edition New edition
- Format Paperback
- Pages 224
- Language English