This text provides an introduction to the hospitality industry. It should be useful for introductory vocational education courses based on the Hospital Industry National Competency Standards as detailed in the ANTA/TTA Hospitality Training Package. The book is divided into five sections: the industry, the people, the service, the systems and careers. Key features include a strong focus on providing quality service, working with colleagues and customers in a socially and culturally diverse environment, and using feedback for improving customer satisfaction. Systems for health, safety and food hygiene are also included, as well as a chapter on maintaining "green" premises. The final section provides sound advice on career planning and preparing for job interviews.
- ISBN10 1862504954
- ISBN13 9781862504950
- Publish Date June 1999
- Publish Status Out of Print
- Out of Print 21 December 2011
- Publish Country AU
- Imprint Hospitality Press
- Format Paperback
- Pages 324
- Language English