Call Center Metrics That Matter: Making the Organization Profitable

by Frank L. Domurath, Jon Anton, and Jeroen Jeths

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  • ISBN10 1557531838
  • ISBN13 9781557531834
  • Publish Date 1 March 2004
  • Publish Status Out of Print
  • Out of Print 2 June 2021
  • Publish Country US
  • Imprint Purdue University Press
  • Format Hardcover
  • Pages 90
  • Language English