This text reveals how some of Europe's best known companies - most of them winners of the European Quality Award - set about planning and implementing their own TQM programmes. In each case the story is told by someone intimately involved with the implementation, and the companies include: Hewlett Packard, KLM, IBM, Rank Xerox, TNT Express, SGS Thomson, and Texas Instruments. The book is further supplemented by an opening chapter by Professor Zink, in which he outlines the underlying concepts of TQM and describes the European model.
- ISBN10 0566078007
- ISBN13 9780566078002
- Publish Date 29 May 1997
- Publish Status Out of Print
- Out of Print 10 July 2007
- Publish Country GB
- Imprint Gower Publishing Ltd
- Format Hardcover
- Pages 200
- Language English