Standards in the Service Industry

by Brian Rothery

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Detailed guidance on how to frame specifications for services of every kind to meet the requirements of customers and of environmental and health and safety regulations is the subject of this book. Codes of practice, a specimen procedures manual and a checklist of key issues are included.
  • ISBN10 0566078376
  • ISBN13 9780566078378
  • Publish Date 29 May 1997
  • Publish Status Out of Print
  • Out of Print 27 July 2005
  • Publish Country GB
  • Imprint Gower Publishing Ltd
  • Format Hardcover
  • Pages 192
  • Language English