From building rapport to facilitating change in both co-operative and resistant clients, this book guides readers step by step to mastery of each component of the complex process of effective professional/client communication. With an underlying foundation based on drawing out the stories that people have and listening to them, the book provides skills for physicians, nurses, ministers, teachers, psychologists, counsellors, and other professionals who are consistently involved with other individuals.
- ISBN10 0534349498
- ISBN13 9780534349493
- Publish Date 15 August 1997 (first published 1 January 1989)
- Publish Status Out of Print
- Out of Print 15 August 2003
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint Brooks/Cole
- Edition 5th Revised edition
- Format Paperback
- Pages 288
- Language English