An overwhelming majority of organizations implementing TQM are encountering significant problems in making it work. This guide examines the root causes of unsuccessful TQM programs. Using clear examples from other companies whose TQM programs have succeeded and/or failed, An Ounce of Application is Worth a Ton of Abstraction identifies the key elements of TQM. J. Michael Crouch helps demystify the process of implementing organization-wide TQM.
- ISBN10 1556238509
- ISBN13 9781556238505
- Publish Date 1 March 1993
- Publish Status Out of Print
- Out of Print 5 April 2008
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint Irwin Professional Publishing
- Format Paperback
- Pages 247
- Language English