The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. Based on Nancy Summers many years of working with troubled social service agencies, this book offers the tools and information professionals need to help improve the quality of care delivered by frontline, non-clinical staff to agency clients. It includes diagnostic techniques for administrators and supervisors to use in pinpointing staff problems. Filled with interviews and numerous case examples, this guide is essential to agencies and treatment centers.
- ISBN10 0470527943
- ISBN13 9780470527948
- Publish Date 21 September 2010
- Publish Status Out of Print
- Out of Print 1 July 2021
- Publish Country GB
- Publisher John Wiley and Sons Ltd
- Imprint John Wiley & Sons Ltd
- Format Paperback
- Pages 220
- Language English