Una Queja Es Un Favor: Como Utilizar Los Comentarios de Los Clientes Como Herramienta Estrategica

by Janelle Barlon, Claas Moller, and Janelle Barlow

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  • ISBN10 958044997X
  • ISBN13 9789580449973
  • Publish Date 1 April 1999
  • Publish Status Unknown
  • Out of Print 11 April 2012
  • Publish Country US
  • Imprint Grupo Editorial Norma
  • Format Paperback (US Trade)
  • Language English