Delivering cutting-edge coverage that includes the latest thinking and practices from the field, "Quality Management, Organization, and Strategy, 6e, International Edition" presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.
- ISBN10 0538469374
- ISBN13 9780538469371
- Publish Date 9 June 2010
- Publish Status Active
- Out of Print 16 September 2016
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint South-Western
- Edition International ed of 6th revised ed
- Format Paperback
- Pages 480
- Language English