Explaining how to be assertive in business, this text describes what to do in situations such as: giving and receiving feedback; expressing opinions; asking for what you want; dealing with rejection; delegating responsibility; and expecting accountability. The book provides examples of typical workplace communications scenarios, as well as two self-tests to help readers assess their present levels of directness. Readers will discover eight steps for effective communication and learn how to evaluate their goals from a communication standpoint.
- ISBN10 0814424333
- ISBN13 9780814424339
- Publish Date December 1996 (first published 26 February 1996)
- Publish Status Active
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Format eBook
- Language English