This comprehensive text addresses all three levels of leisure programming: direct service delivery; program planning, and program management. It focuses on issues related to customer service and benefits-such as providing leisure experiences, assessing customer needs, evaluating program impact, promoting positive customer and leader interactions, analyzing and implementing policies, and supervising staff.
- ISBN13 9780072878530
- Publish Date 16 November 2003
- Publish Status Out of Print
- Out of Print 1 November 2011
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Professional
- Edition 4th edition
- Format Paperback
- Pages 512
- Language English