What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

by James L. Heskett, W Earl Sasser, Jr., and Dr Leonard A Schlesinger

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  • ISBN10 1626565856
  • ISBN13 9781626565852
  • Publish Date 1 September 2015
  • Publish Status Active
  • Imprint Berrett-Koehler Publishers
  • Format eBook
  • Pages 312
  • Language English