This text covers core skills needed by any secretary wanting to acquire skills that will take them up to executive secretary/PA standard, or seeking a move into management. The first volume, covers communication in key areas of proficiency such as meetings, minutes and agendas, using the telephone, persuasive writing and successful assertiveness. This second volume covers essential management skills: team management; time management; solo management; and successful ways of motivating and influencing.
- ISBN10 0304331538
- ISBN13 9780304331536
- Publish Date 25 May 1995
- Publish Status Out of Print
- Out of Print 4 July 2000
- Publish Country GB
- Imprint Cengage Learning EMEA
- Format Paperback
- Pages 208
- Language English