For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.
- ISBN10 0131753576
- ISBN13 9780131753570
- Publish Date 6 October 1993
- Publish Status Active
- Out of Print 1 September 2015
- Publish Country GB
- Publisher Pearson Education Limited
- Imprint Prentice-Hall
- Format Hardcover
- Pages 200
- Language English