A dictionary of IT service management terms, acronyms and abbreviations ITIL

by Ashley Hanna and Ivor Macfarlane

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  • ISBN10 1906745056
  • ISBN13 9781906745059
  • Publish Date 1 November 2011
  • Publish Status Active
  • Publish Country GB
  • Imprint itSMF
  • Edition 2011 ed
  • Format Paperback
  • Pages 110
  • Language English