20 fully reproducible, HR training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.
Enhance customer service at all levels of your organisation with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainers notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
- Training Objectives
- Develop a cohesive customer service policy
- Identify service improvement opportunities
- Measure customer service effectiveness
- ISBN13 9781610142960
- Publish Date 30 September 2013
- Publish Status Active
- Publish Country US
- Imprint HRD Press Inc.,U.S.
- Format Paperback
- Pages 346
- Language English