Customers are what really drive an organisation; lose your customers and you lose your business. Good customer service is therefore essential to the survival of any business, and yet many companies provide little or no training in this essential discipline - often with disastrous results. This practical manual provides essential advice and techniques for anyone wanting to brush up their customer service skills. It will provide inspiration, insight, and above all methodology for improved customer service.
- ISBN10 1852526564
- ISBN13 9781852526566
- Publish Date 30 April 2010 (first published 10 May 2007)
- Publish Status Out of Print
- Out of Print 3 March 2014
- Publish Country GB
- Imprint Management Books 2000 Ltd
- Edition Revised edition
- Format Paperback
- Pages 118
- Language English